At Oshi, we prioritize your experience and strive to provide the best possible support through various channels. Below, you'll find our contact information and a guide on how to get help with any questions or issues.
Customer Support Availability
While we don't have a specific response-time guarantee, our team works diligently to resolve your queries as soon as possible.
Live Chat Support
For quick assistance with any questions or concerns, you can reach us through live chat. Please note that this support channel is available for non-UK jurisdictions only and may be subject to some technical limitations.
Email Support
Our team will review and respond to your query as soon as possible. Please ensure you provide accurate information for efficient support resolution.
Help-Centre Access & FAQ References
Before reaching out to our support team, we recommend checking our help centre and FAQs section for general questions or technical troubleshooting guides. This resource is available on our website and offers a wealth of helpful information regarding our services and functionality.
Verification or Account-Help Support
Our dedicated support team will guide you through the necessary steps to resolve any problems efficiently.
Responsible Gambling Assistance
We prioritize responsible gambling practices and offer resources for customers who need help managing their gaming activities.
Technical Support & Troubleshooting
Our knowledgeable staff will work with you to resolve the issue promptly.
Complaint or Dispute Guidance & Escalation Procedures
If you have a complaint or dispute that requires escalation, please contact us first through one of our above-mentioned support channels. We'll guide you through the process and ensure your concerns are addressed fairly and efficiently.
Communication Response Expectations
Please note that response times may vary due to the volume of queries. However, we strive to provide timely assistance, even in non-standard cases. Your patience is appreciated as we work diligently to resolve your issues promptly.
Account-Security Assistance & Mobile/Desktop Support Accessibility
We're available to assist you with any concerns regarding your gaming experience on different platforms.
Preferred Contact Methods & General Support Workflow
You can choose the most suitable contact method based on your preference. Our goal is to provide an effective support solution for all users, and we encourage self-service help options before reaching out directly whenever possible.
